Privacy Policy

1. Introduction

Welcome to freebet. Thank you for reading our Privacy Policy. This policy explains how freebet collects your personal information, the purposes for which it is used, and the steps we take to protect your privacy.

Freebet is an international betting and gaming platform serving users in Bangladesh and beyond. We believe privacy is a fundamental right, and protecting it is our highest responsibility.

By using any freebet service, you agree to this Privacy Policy. If you do not agree with any part of this policy, we ask that you refrain from using our services. We update this policy periodically and will notify you of any changes.

2. What Information We Collect

Freebet collects various types of information that help us improve our services and enhance your experience. A full breakdown of what we collect is provided below:

Personal Identification Information:

• Full name, date of birth, and gender
• Email Address & Mobile Number
• Residential address and postal code
• National ID card or passport number (for KYC verification)
• Profile photo (optional)

Financial Information:

• bKash/Nagad/Rocket account number
• Transaction history and amounts
• Deposit & Withdrawal Records

Technical Information:

• IP Address & Device Information
• Browser type and operating system
• Login time and activity logs
• Cookies & Tracking Data

3. How We Collect Information

Freebet collects your information in several ways. Each method is described in detail below:

4. Purpose of Data Use

Freebet uses the information it collects solely for specific, legitimate purposes. We never use your data for unnecessary or unrelated activities.

• Creating, managing, and verifying your account.
• Processing all financial transactions, including deposits and withdrawals.
• Verifying your identity and age (KYC process).
• To prevent fraud, money laundering, and other illegal activities.
• Recommending games and offers tailored to your preferences.
• Delivering customer service and resolving issues.
• To inform you about promotional offers and bonuses (with your consent).
• Fulfilling legal obligations and responding to queries from regulatory bodies.
• Ensuring platform security and resolving technical issues.

5. Data Sharing Policy

Freebet takes the protection of your information seriously. We do not share your data with anyone except in the limited circumstances outlined below:

Legitimate Reasons for Sharing Data:

• Payment Processors: With payment gateway partners including bKash, Nagad, and Rocket, solely for processing transactions.
• KYC Verification Service: With authorized verification agencies to confirm your identity and age.
• Legal Authorities: When required by court order or government directive.
• Security Partners: With authorized partners for fraud prevention and cybersecurity.
• Business Transfer: freebet will provide prior notice in the event of any merger or acquisition.

6. Cookies Policy

The freebet website and mobile app use cookies and similar tracking technologies. Cookies are small text files stored in your browser or device that help remember your preferences on future visits.

Cookies we use:

• Essential Cookies: Essential for the platform's core functionality — the site cannot operate without these.
• Functional Cookies: Saves your language, login details, and preferences.
• Analytics Cookies: To understand how many users visited each page and for how long.
• Security Cookies: To detect fraud and unauthorized access.

You can disable cookies through your browser settings, though doing so may affect certain platform features.

7. Data Security

Freebet uses industry-standard security technology to keep your personal and financial information safe. Our security measures are multi-layered and regularly updated.

• All data transfers are secured with SSL/TLS encryption.
• Stored data is encrypted using AES-256 encryption.
• Two-factor authentication (2FA) is available for login.
• Regular security audits and penetration testing are conducted.
• Automated monitoring systems are active to detect unauthorized access.
• Staff receive regular training on information security.
• Data backups are stored in secure locations.

8. Your Rights

As a freebet user, you have a number of important rights over your own data. We respect these rights and are always ready to help you exercise them.

• Right to Access: You can request a copy of the information we hold about you at any time.
• Right to Rectification: You have the right to correct any inaccurate or incomplete information.
• Right to Erasure: You can request that your data be deleted in certain circumstances.
• Right to Restrict Processing: You can request that the use of your data be restricted in certain circumstances.
• Right to Portability: You may request a copy of your information in a structured format.
• Right to Object: You can opt out of receiving marketing messages at any time.

To exercise these rights, please contact our support team. We will respond to your request within 30 business days.

9. Data Retention

Freebet does not retain your information indefinitely. Each type of data has a defined retention period based on legal obligations and business requirements.

When the retention period expires, your data is securely deleted or anonymized so you can no longer be identified.

10. Policy Changes

Freebet may update this Privacy Policy from time to time. Changes may arise due to technology updates, legal requirements, or service improvements.

• You will be notified via email or on the platform before any significant changes take effect.
• Updated policies will be published on this page with a revised effective date.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you object to any policy changes, you will have the option to close your account.